A Guide to Salesforce User Testing (UAT) | Opkey

3 min readNov 16, 2022


Salesforce is a big investment in your company’s success. Salesforce is not simply a tool to manage clients. It’s actually a growth-enabler for your business, improving overall sales efficiency, increasing employee productivity, and reducing time to close. Although Salesforce offers numerous features that can boost business growth, the key to success lies in adoption by end business users. According to McKinsey, 70% of digital transformation projects fail. And one of the main reasons for this high percentage of failure is poor adoption by end-users.

User acceptance testing ( UAT) plays a critical role in addressing this challenge.. Salesforce user acceptance testing ensures business needs are met prior to deployment, and gives business users the opportunity to explore the platform within the safe Salesforce UAT sandbox.

In this blog, we’ll explain why Salesforce UAT is so important, and will answer the following questions:

  • What is Salesforce UAT testing?
  • What are different types of Salesforce UAT tests?
  • What’s the difference between Salesforce UAT and functional testing?
  • Why is there a need for UAT for Salesforce?
  • What are the best practices for successful UAT?

What is Salesforce UAT testing?

Salesforce UAT is all about testing the platform to confirm that it meets all the business requirements of end users. Here, business users perform a final round of testing to suggest whether or not the system is ready for deployment in production. Basically, Salesforce UAT verifies whether or not the system meets business needs before going live.

Read our blog: User Acceptance Testing: The Key to ERP Implementation Success

What are the different types of Salesforce UAT tests?

What’s the difference between Salesforce UAT and functional testing?

Both Salesforce UAT and functional testing focus on the functionality of the application. However, there is a slight difference. Salesforce UAT involves verification that the application supports the necessary needs of the business users. On the contrary, functional testing is all about validating the specific functionality requirements and technical specifications of the application. Functional tests are generally functional-requirements focused, not user-need focused. A test can pass during functional testing if the technical functionality works correctly, but will fail during Salesforce UAT testing if they don’t function as expected for the designated user.

Why is there a need for UAT for Salesforce?

Salesforce UAT is the only way to confirm or deny that a desired Salesforce application meets business requirements before deployment. UAT should always be a part of your Salesforce testing strategy so that end users can validate whether or not the project satisfies business needs, and so they increase adoption.

What are the best practices for successful Salesforce UAT?

If Salesforce UAT is not planned and executed properly, it can lead to poor adoption by business users, which negatively impacts ROI. Here are some best practices for Salesforce UAT:


A successful Salesforce UAT program will lead to early bug detection and better adoption. Through UAT, business users will learn their new system and how it will help make their jobs easier.

Since business user availability is critical, empowering them with proper test management tools so they can actively participate in UAT will lead to higher adoption rates and a better Salesforce experience.

Originally published at https://www.opkey.com.




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